Customers

Ensuring access to electricity for the largest number of people and satisfying their needs safely and efficiently, with quality and innovation: these are the basis for creating an increasingly customer-centered corporate culture.

For this reason, the most significant data regarding network efficiency, customer satisfaction and the most frequent causes for complaints are monitored regularly throughout the Group.

Within the field of Customer Satisfaction, a number of initiatives have been developed to improve the quality of the service provided to customers. For instance, in Italy the Contact Center can now be reached 24/24, new services are available on web portals and the network of “Enel Point” specialised centres has become wider.

Focusing on customers, as well as commitment and increasing energy efficiency awareness and sensitiveness for the environment, represent an essential value of the commercial offer of Enel Energia and Endesa for the free market. In 2010, several offers have been based on these values: with “All-included Green Energy “and “Tarifa Eléctrica Verde”, Enel Energia and Endesa offer customers the possibility of choosing for their consumption only energy generated from renewable sources, while products differentiated according to time-of-day brackets encourage consumption reduction during peak hours, with benefits for customers and greater efficiency for the whole distribution network.

Last update: 19/07/2011