With regard to customer privacy protection projects, Enel has an organizational model and procedures that fully comply with the provisions of Legislative Decree n. 196/2003. The persons in charge of data processing have been appointed and all IT contrivances aimed at ensuring security in the processing and conservation of personal data of Enel’s customers are in place.
Enel is also deeply engaged in attentively monitoring all the other companies that may have occasion to use the personal data of customers. For this reason, the Company includes specific clauses in contracts with partners who have to use such data to carry out specific activities, such as, for example, sales activities and customer satisfaction surveys.
Last update: July 2012