In all the countries where it operates Enel acts in compliance with the laws in force on privacy protection for customers. In Italy, in particular, Enel has adopted an Organizational Model and specific procedures in accordance with the provisions of Legislative Decree no. 196/2003 and subsequent additions. Therefore, all the necessary IT adjustments have been made to guarantee safe data processing and storage and teleselling processes have been adjusted to bring them fully into line with the laws.
Enel is also committed to careful monitoring of all the third party companies which may use the personal data of Enel’s customers. Specific clauses are envisaged for this in contracts with partners who must use personal data to carry out specific activities, such as for example sales or customer satisfaction surveys.
In Romania, Enel operates in compliance with an Information Security Policy which regulates all aspects regarding the safety of information and processes used to handle such information. In addition, a specific policy is being prepared on protecting the privacy of customers. In 2012, 109 complaints were recorded relating to violations of customers’ privacy.