Product and service quality

Product and service quality

Nowadays, service quality not only means ensuring continuous supplies, avoiding blackouts, achieving network and system efficiency. It also means quality of the relations with customers that get in touch with the company to ask questions or expose problems, technical or payment issues, the need to change their contractual conditions, etc.

For this reason the Group launched, over the past three years, a number of projects aiming at focusing the attention of everyone in Enel on the common goal of supplying customers with quality services, proposing work methods and improvement programmes allowing each customer to have a “first-rate experience” with Enel over time and at each phase of its interaction with Enel.

 

Last update: July 2012

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