The technological development of the grid allows energy distribution to be managed more efficiently and flexibly, thus providing an adequate response to the varying needs of customers and helping them adopt more knowledgeable consumption behavior. For this reason Enel has launched various pilot projects both to analyze customer behavior and to give customers themselves the possibility of monitoring their domestic consumption. The main projects launched in Italy are:
- Enel Info+, which envisages the testing, for the first time on a broad scale, of a device to allow customers to have at their fingertips the data recorded by their meters in terms of consumption/production and their own energy situation. This project envisages the distribution to around 8,000 families of a kit consisting of the Enel smart info device, Smart info Display, a computer application (Smart info Manager) and a smartphone app (Smart info Mobile);
- Energy@home, which has allowed the development of a communication platform between indoor smart devices realized in collaboration with Electrolux, Indesit Company and Telecom Italia. Thanks to this platform it is possible to develop services which allow the regulation of residential consumption, to avoid peaks, grid overloads, and to maximize energy consumption in low-cost periods of the day;
- ComeConsumo, which envisages the installation of a system for real-time viewing of consumption, both locally and online, which also enables access to past consumption data. During 2012 the consumption conduct of the sample users was monitored to check the instrument’s potential. In addition to the pilot projects, some solutions are already commercially available.
In Spain, for example, a monitoring and control system has been realized for domestic energy consumption which enables remote management of energy demand by residential customers. In order to optimize and rationalize energy consumption, Enel has also arranged various commercial offers for families and business customers.
In Italy, Romania, Peru and Chile, Enel offers “hourly” tariffs, i.e. tariffs in which the price of energy is differentiated on the basis of the period in which it is consumed: in the peak hours of national energy consumption (typically daytime hours) energy has a higher cost, while in the hours in which the network is not subject to peaks in demand (evenings and non-working days), the price is closer to the real cost of electricity production. In this way the hourly tariffs encourage an overall improvement in the efficiency of the loading on the electricity grid, with consequent environmental benefits.
Other offers, which are defined as “green”, are addressed to those customers who are most sensitive to environmental issues, because they provide a guarantee that the energy source is renewable or because they include an amount for financing renewable sources. In Italy, in 2012 the “Tutto Compreso Luce” offer was available which envisages electricity supply from renewable based plants and in which the CO2 emissions produced by the entire invoicing and generation process are verified by a certifying body and are offset by VER (Verified Emissions Reductions) or CER (Certified Emissions Reductions) certificates. In Romania too in 2012 a product was developed (“Energia Verde”) which guarantees 100% of energy coming from renewables, and which is certified by an independent body.