WEBVTT kind: captions lang: en STYLE 1 00:00:00.000 --> 00:00:01.720 align:center position:25% size:50% [Music, vibrant] 2 00:00:01.720 --> 00:00:06.320 align:center position:25% size:50% We are using Artificial Intelligence in all our operational processes, 3 00:00:06.320 --> 00:00:09.839 align:center position:25% size:50% from asset management to engagement of our people and, 4 00:00:09.839 --> 00:00:16.199 align:center position:25% size:50% thanks to the Artificial Intelligence, we are looking at a future that we didn’t realise years ago. 5 00:00:16.199 --> 00:00:22.760 align:center position:25% size:50% In 2019 we expect to produce 20 times the data we have produced 10 years ago. 6 00:00:22.760 --> 00:00:26.760 align:center position:25% size:50% [Music, vibrant] 7 00:00:26.760 --> 00:00:33.880 align:center position:25% size:50% The energy sector has a lot of things to do to manage in a proper way the energy transition we are living nowadays. 8 00:00:34.240 --> 00:00:42.520 align:center position:25% size:50% And Artificial Intelligence is helping utilities in reducing the specific cost related to the maintenance of the assets. 9 00:00:42.520 --> 00:00:48.439 align:center position:25% size:50% For instance, using a predictive approach instead of a reactive approach in managing the maintenance of the plant is 10 00:00:48.439 --> 00:00:52.640 align:center position:25% size:50% helping utilities also in changing the way we interact with our customers, 11 00:00:52.640 --> 00:00:55.280 align:center position:25% size:50% offering them a completely different experience 12 00:00:55.280 --> 00:00:59.079 align:center position:25% size:50% based on the fact that Artificial Intelligence is helping us in acquiring 13 00:00:59.079 --> 00:01:02.000 align:center position:25% size:50% a more detailed understanding of what the customer’s needs are. 14 00:01:02.000 --> 00:01:03.159 align:center position:25% size:50% [Music, vibrant] 15 00:01:03.159 --> 00:01:07.120 align:center position:25% size:50% AI is really integral for businesses and brands that want to engage their customers. 16 00:01:07.120 --> 00:01:10.000 align:center position:25% size:50% It’s really going to be the thing that enables them to make 17 00:01:10.000 --> 00:01:14.439 align:center position:25% size:50% smart and intelligent decisions and to offer customers really unique experiences. 18 00:01:14.439 --> 00:01:19.319 align:center position:25% size:50% It’s been able to be done for a number of years through other technologies and through human understanding 19 00:01:19.319 --> 00:01:22.799 align:center position:25% size:50% that AI is the thing that’s really going to enable it to happen at scale. 20 00:01:22.799 --> 00:01:29.000 align:center position:25% size:50% I think, as long as AI is used in a way that is clearly kind of purpose-built, that’s where customers can really see value. 21 00:01:29.000 --> 00:01:30.480 align:center position:25% size:50% [Music, vibrant] 22 00:01:30.480 --> 00:01:34.200 align:center position:25% size:50% Artificial Intelligence is very, very hard work, it doesn’t happen overnight 23 00:01:34.200 --> 00:01:39.000 align:center position:25% size:50% Because it relies on data, and getting data right, very often, takes up 80, 85% your time. 24 00:01:39.000 --> 00:01:42.480 align:center position:25% size:50% There are certain kinds of realities that are changing the way business is done. 25 00:01:42.480 --> 00:01:44.680 align:center position:25% size:50% It’s making businesses more profitable 26 00:01:44.680 --> 00:01:47.640 align:center position:25% size:50% and that means there is a lot more investment in this area 27 00:01:47.640 --> 00:01:50.159 align:center position:25% size:50% and I think that is starting to change the perception as well 28 00:01:50.159 --> 00:01:54.159 align:center position:25% size:50% because businesses are starting to embrace it in a way that they wouldn’t do three years ago. 29 00:01:54.159 --> 00:01:55.159 align:center position:25% size:50% [Music, vibrant] 30 00:01:55.159 --> 00:01:57.159 align:center position:25% size:50% [Ritika Gunnar] AI is going to affect every industry, 31 00:01:57.159 --> 00:02:02.040 align:center position:25% size:50% every profession, and every job will be affected somehow or another by AI. 32 00:02:02.040 --> 00:02:04.680 align:center position:25% size:50% So, it’s not just isolated to the data scientists, 33 00:02:04.680 --> 00:02:09.759 align:center position:25% size:50% it’s important to understand how you’re actually changing, not just from the technology itself 34 00:02:10.199 --> 00:02:17.039 align:center position:25% size:50% but the processes within your organisation, the cultural aspects, how you’re doing skills and skills development 35 00:02:17.039 --> 00:02:20.120 align:center position:25% size:50% and what you’re learning from all data within your organisation 36 00:02:20.120 --> 00:02:25.039 align:center position:25% size:50% to make your AI projects successful, so sharing that information becomes really important. 37 00:02:25.039 --> 00:02:25.800 align:center position:25% size:50% [Music, vibrant] 38 00:02:25.800 --> 00:02:28.719 align:center position:25% size:50% Artificial Intelligence is being developed mainly thanks 39 00:02:28.719 --> 00:02:32.080 align:center position:25% size:50% to what the IT guys call “Open Source approach.” 40 00:02:32.080 --> 00:02:38.599 align:center position:25% size:50% If we want to really leverage onto the potential of Artificial Intelligence, we cannot close our doors. 41 00:02:38.599 --> 00:02:44.520 align:center position:25% size:50% We need to share how we are behaving with our competitors, providers, customers, 42 00:02:44.520 --> 00:02:48.319 align:center position:25% size:50% and this is actually in line with our Open Power approach and, 43 00:02:48.319 --> 00:02:52.719 align:center position:25% size:50% thanks to the Open Innovation platforms we have been setting up, 44 00:02:52.719 --> 00:02:55.800 align:center position:25% size:50% so we are able now to share our experience with the other ones. 45 00:02:55.800 --> 00:03:01.719 align:center position:25% size:50% [Music, vibrant] NOTE end of file