Customer satisfaction and loyalty are essential for Enel's success in the countries where it operates as a distributor and/or seller of electricity and natural gas, and therefore are priority objectives for the Group in these countries. This attention to end users, in terms of distribution, takes the form of the commitment to provide energy reliably, continuously and safely; in the field of sales Enel undertakes, on the one hand, to provide high quality commercial offers, products and services, and, on the other, to act transparently and effectively at every stage of dealings with the customer.

Quality for customers
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