coelce-best-distributor-in-brazil

Published on Monday, 20 July 2015

Coelce has won first place in four different categories, or as Brazilians would say, it is tetracampeão. In fact, the Enel Group company based in the State of Ceará was recognised by the Brazilian Association of Electricity Distributors (Abradee) as the Latin American country's best energy distributor for the fifth time, ranking first in another three categories of the 17th. edition of the Abradee Awards.

In fact, Coelce also was also awarded the best energy distributor in Brazil's north-eastern region for the ninth time. At the awards ceremony, held at the headquarters of National Industrialists Confederation in Brasilia, the company also came first in the "Social Responsibility" category for the fourth consecutive time, as well as first in the "Management Quality" category. Coelce was also recognised as Brazil's second best energy distributor in terms of service quality.

Abradee has been surveying consumers throughout Brazil since 1999, based on a questionnaire with around 70 questions used to calculate Perceived Quality Satisfaction Ratings and other indicators. The association conducts its surveys every year, in order to measure citizens' perceptions of the services provided by electricity distributors. This ranking evaluated 63 distributors between January and December 2014. This was the fourth time that the power regulator published its annual ranking. Coelce has featured at or near the top of this ranking in all four editions so far, standing out for its Equivalent Power Cut Duration and Equivalent Power Cut Frequency indicators.

"Winning these awards again only strengthens our commitment to our quality of supply and customers. It shows the extent to which we are involved and dedicated to good results. We would like to thank all our employees and customers, because it is through them that we have reached this achievement, said José Nunes Almeida, Coelce's Institutional Director.

Last year Coelce invested R$30.6 million in social and environmental projects, covering 2.2 million people. This amount included R$16.8 million allocated to energy efficiency initiatives, benefiting more than 13,000 families by giving them new low-energy fridges and light bulbs in exchange for old ones. A campaign informing them about conscious energy consumption and safety has also been carried out.