The past summer has been rich with innovation in the Romanian energy market, thanks to the new services offered by the Group’s local companies.
Enel has launched a subscription in collaboration with Europ Assistance, namely Enel Confort, a package that, as well as advantageous electricity prices, features a value-added service for immediate intervention (24 hours a day) when repairs to the electrical system are needed. The service is available for Enel Energie Muntenia and Enel Energie customers, in addition to national business customers who choose Enel as an energy supplier in the free market. Already at the end of 2014, Enel Asistenta and Enel Asistenta+ were available, packages offering residential customers of Enel Energie Muntenia and Enel Energie access to a wide range of services, such as a locksmith and electric boiler repairs.
Enel Energie and Enel Energie Muntenia also launched the MyEnel card, which allows residential customers to pay their electricity bills at all accepted payment points, without presenting a printed bill. Thanks to MyEnel, customers can authenticate themselves at the Enel Kiosks located inside Enel Points, in order to send their meter readings, view their payment history and send questions, complaints and suggestions.
The MyEnel card represents a further step towards the digitisation of services that Enel is carrying out in Romania, after having been the first national power company to introduce an electronic bill and a customer care app for smartphones and tablets.
Enel, which has been active on the Romanian market since 2005, is Romania’s largest private investor in the sector in terms of power generation from renewable sources, energy distribution and sales. With more than 3,100 employees the company provides services to 2.7 million customers in three key areas: Muntenia Sud (which includes the area of Bucharest), Banat and Dobrogea, representing a third of the electricity distribution market in Romania.