Our priorities

The priority matrix and stakeholder engagement

The materiality analysis is the process that, through the continuous and direct engagement of stakeholders, enables the identification and evaluation of the priority issues for the stakeholders. It is based on the relevance of these issues and on comparing them with the Group’s priorities and its industrial strategy. It also considers the impacts incurred and generated on the economy, the environment and on people, including impacts on human rights.

The issues are classified into themed categories of business and governance, social issues and environmental issues. They are represented on the basis of the priority attributed by the stakeholders (the graph’s horizontal axis) and the company (the graph’s vertical axis). The Group’s overall graph takes into account the contributions from the main companies involved in the process, based on the relevance of the type of business in which they operate.

In 2020 the analysis referred to 18 countries, 52 companies and 28 assets. It considered 432 initiatives involving stakeholders that were relevant to the Group.


Business and governance issues

A. Energy distribution
B. Decarbonization of the energy mix
C. Customer focus
D. Ecosystems and platforms
E. Sound governance and fair corporate conduct
F. Economic and financial valid creation
N. Innovation and digital transformation

Social issues

G. Engaging local communities
H. People management, development, and motivation
I. Occupational health and safety
L. Sustainable supply chain

Environmental issues

B. Decarbonization of the energy mix
M. Environmental management

Based on the results of the involvement initiatives gathered over the course of the year, the priorities attributed to the issues analyzed by the various categories of stakeholder – businesses and trade associations, clients, the financial community, national and international institutions, civil society and local communities, the media, employees, suppliers and contractors – are identified, also based on their respective level of relevance. The communications channels for involving the stakeholders and the commitments made by the Company to meet their expectations are also identified, in addition to the continuous improvement of performance.